Email Hosting

The system everyone uses all day

Most businesses could survive a day without their website. Almost none could survive a day without email. It is where the orders, the quotes, the contracts and half the institutional memory live.

We host business email on Microsoft 365, set it up on your own domain, migrate what you already have, and keep it running. Including the parts that are invisible until they go wrong: the records that stop your mail being treated as spam, and the backup that means a deleted mailbox is a nuisance rather than a disaster.

Microsoft 365 and hosted Exchange mailboxes on your own domain
Migration from an old provider, with mail and folders brought across
Backup, so a deleted or lost mailbox can be recovered
Spam and malware filtering on the way in
Authentication records set up so your mail is trusted on the way out
Shared mailboxes, aliases and distribution addresses

18+

Years experience

Trusted since 2008

Backed

Up

Not just replicated

Supplier

Domain, DNS and mail

100%

UK-based team

Nationwide clients

Microsoft 365 is not automatically backed up

This surprises people, so it is worth stating plainly. Microsoft keeps your mail highly available. It is very unlikely to be lost because a server failed. That is not the same as backup.

What it does not fully protect you from is deletion: someone clearing a mailbox, a departing employee taking their folders down with them, an account compromised and emptied, or a mistake nobody notices for weeks. Retention windows exist, but they are shorter than most people assume and they run out quietly.

So we put a separate backup behind it. It is the difference between an awkward morning and a genuinely bad one, and the cost of finding out the hard way is not comparable to the cost of having it.

Migrations, and why they go wrong

Moving email is one of the more visible pieces of work a business goes through, because everybody notices immediately if it is done badly. The failures are consistent: mail arriving in two places at once, folder structures flattened, calendars and shared mailboxes forgotten, or a cutover done at a time that maximises disruption.

The way to avoid all of that is unglamorous: find out what actually exists first, including the mailboxes nobody mentioned, move the history before the cutover rather than after, and switch over when it suits your working week. It is not clever, it is just done carefully.

Getting your mail delivered

The other half of email is being trusted by the people you send to. Mail providers now check whether a message really came from who it claims to, using records published on your domain. If those are missing or wrong, your legitimate mail lands in junk folders, and it becomes easier for someone else to send convincing mail pretending to be you.

We set those records up as part of the service and because we also manage the domain and its DNS, they get maintained when things change rather than being configured once and forgotten, which is where they usually drift out of date. Filtering and account protection sit under security; the records themselves live in domain management.

What's Included

Everything covered under Email Hosting

Mailboxes, migration, filtering and the records that make it all arrive.

Mailboxes

Microsoft 365 mailboxes on your own domain, with shared mailboxes, aliases and distribution addresses as needed.

Migration

Moving from an old provider with mail, folders and calendars brought across, and a cutover timed around your working week rather than ours.

Backup

A separate backup of your mailboxes, so deletion, accidental or otherwise, is recoverable rather than final.

Filtering and Deliverability

Spam and malware filtering on the way in, and the domain authentication records that keep your own mail out of other people’s junk folders.

Questions

Email questions

Is Microsoft 365 not already backed up?

Not in the sense most people mean. Microsoft keeps it available, so you are unlikely to lose mail to a hardware failure. Deletion is the real risk: a cleared mailbox, a leaver, a compromised account, and the built-in retention windows are shorter than people assume. A separate backup covers that gap.

Will we lose any email during a migration?

The history is copied across before the cutover rather than after, so it is already in the new system when mail starts arriving there. What we will not do is promise a migration is risk-free. We will tell you what the actual risks are for your setup before starting.

Our email keeps going into people’s spam. Can you fix that?

Usually. It is most often missing or incorrect authentication records on your domain, which is a fixable configuration problem rather than something wrong with your mail itself. It is worth checking even if you are not moving provider.

Can we keep our existing addresses?

Yes. Your email is on your own domain, so the addresses stay the same regardless of who hosts the mailboxes. Nothing needs re-printing.

Do you handle the domain side too?

Yes. See Domain Management. Email and DNS are tied together closely enough that having them with one supplier removes a whole category of problem.